- Anticipate, identify, and resolve service and operational problems with a results-oriented approach to performance. - Play an influential role in nurturing a sense of o…

Degree in Law Experience handling EU261-related matters would be an advantage Understanding of consumer protection legislation, particularly at European level A pro-activ…

Shift Roster: This part time role sees you working between 36 and 72 hours a fortnight. You will be rostered on shifts that rotate and change, depending on the business n…

- Customer Satisfaction Enhancement: Develop and implement strategies to improve customer satisfaction, loyalty, and service quality across all customer touchpoints and j…

- Servicing customers via voice and non-voice interactions - Handling inbound and outbound interactions primarily from PPS customers through the various available channel…

- Right to work in Hong Kong - Minimum age of 18 - High school graduate or above - Good command of spoken and written English. Proficiency of spoken Cantonese and Putongh…

- Handle inbound customer inquiries with professionalism and empathy - Promote, upsell, and cross-sell Qatar Airways products and services - Create, modify, and refund fl…