Key Responsibilities - Handle inbound customer inquiries with professionalism and empathy - Promote, upsell, and cross-sell Qatar Airways products and services - Create, modify, and refund flight reservations - Provide accurate fare quotes and assist with ticket issuance and re-issuance - Support e-commerce, trade, and loyalty program activities - Escalate complex queries when needed to ensure smooth customer experience and satisfaction Requirements / Qualifications - Minimum high school diploma - At least 1 year of customer service experience - Relevant experience in GDS System (Amadeus) is an added advantage. Having IATA or Airline Basic Tariff course certification can be considered - Fluent in English and either Italian or Spanish - minimum C1 level proficiency in English and one other language - Strong communication and active listening skills - Tech-savvy with solid typing abilities - Comfortable in fast-paced, high-volume environments - Warm, expressive, and service-oriented personality - Adaptable, eager to learn, and open to new systems - Able to work under pressure and in rotating shifts (no night shifts) - Knowledge of European languages like Spanish, French or German is an added advantage; C1 proficiency level is expected Preferred / Nice to have - GDS System (Amadeus) experience; IATA or Airline Basic Tariff course certification; additional European languages Selection process / Benefits (if stated) - Relocation & Training: requires relocation to Wroclaw, Poland; 5 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system and Qatar Airways products and policies; dedicated support from experienced specialists. - What We Offer: Competitive Salary; Travel Privileges; Private Healthcare (Luxmed, fully paid); Monthly MyBenefit Points; Social Fund Access (co-financed holidays, cultural events, festive bonuses); Referral Rewards; Relocation Support; Annual Leave in full compliance with Polish labor law. ---