Key Responsibilities - Supervise and coordinate a safe and On-time Turnaround for customer airline in accordance to IATA IGOM Chapter 6 requirements and the respective airlines' procedures - Ensure Customer Airlines aircraft are loaded and offloaded safely according to the airline, QAS, and regulatory requirements and laid down procedures; loading in accordance to the load plan - Enlist the support of all participating entities of the turnaround process to achieve a safe on-time turnaround of an aircraft - Ensure Customer Airlines Aircraft Ground movement communication (Headset Operations) is performed as per customer airline procedure and safety guidelines for arrival and departure - Ensure the aircraft is offloaded in a safe and timely manner following the sequence of offloading in accordance with the requirements to the Customer Airline in order to maintain Ground stability at all times - Ensure that all special loads are secured using Tie down/lashing and spreaders and ensure net sections are secured; locks are raised before closing aircraft's cargo holds in accordance to the Customer Airline Manuals - Ensure that the dead load/incoming units are checked for damage, leakage or spillage, if any prior to offloading/after offloading and highlight irregularities/discrepancies - Ensure that all planned dead load for the flight is physically checked, serviceable for load ability prior to loading into the Aircraft's hold(s) - Ensure that the Aircraft Holds are checked for damage, missing locks/nets/stanchions and residual liquids from the leakage - Ensure safe and timely delivery of Baggage and Cargo to respective areas within stipulated timings - Cross check/tally the received Unit Load Device (ULD) Movement slip/cargo hand over form before the loading commences - Cross check and tally all received ULD slips along with unit summary report against the load instruction before the aircraft is off chocks - Ensure Load Plan is correctly filled as per actual loading and inform load deviations to Load Controller/CLC coordinator before departure of aircraft - Sign the Loading Instruction/Report Form confirming that the aircraft is loaded in accordance to the load plan and deviations - Ensure all deviations from the PTS (QR) and procedures are duly noted and reported to Ramp Officer and/or Airside Duty Manager - Responsible to update Target Off-Block Timing (TOBT) and Target Start-Up Approval Time (TSAT) as per defined SOP and coordinate with Pilot in Command for (TSAT) updates - Ensure accurate log of timings for all activities during a turnaround for ascertaining delay reason (if any) and allocate delay codes - Perform safety and security spot check on QAS resources – manpower and equipment during a turnaround - Respond and coordinate QAS resources, in coordination with Airside Duty Manager, to support activities relating to an airline/airport emergency situation Requirements / Qualifications - Minimum High School Qualification/Vocational Qualification/Diploma or Equivalent and 3 years of job-related experience - Experience as a Coordinator/Airline Representative - Should be able to Obtain Certificate of Aircraft/Ramp Handling - Experience as Coordinator and/or Airline representative, Load Controller - Experience as person responsible for Loading - Able to obtain Turnaround Coordination course and complete all the mandatory assessments - Able to obtain IATA Dangerous Goods Training Cat.10 - Command of English language - Excellent communication and interpersonal skills with proficiency in spoken and written English - Ability to work under pressure and react to frequent operational changes - Ability to handle multiple tasks at the same time - Ability to interpret and apply all relevant SITA messages - Ability to delegate work, set clear direction and manage workflow - Strong mentoring and coaching skills - Ability to train and develop subordinate's skills - Ability to foster teamwork among team members Preferred / Nice to have - Experience in Load Control; Experience as Person Responsible for Loading; Understanding of a Loading Instruction Report Form (LIRF); Experience to be able to lead teams; Experience of Headset operation; Qatari Driving License Selection process / Benefits (if stated) - Not stated ---