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- Provide quality customer service in a professional manner and in accordance with American’s guidelines. - Adhere to company policies, procedures, and performance standa…

- Lead a team overseeing service standard assessment program and enhancement initiatives. - Design and implement service assessment methodology spanning across customer t…

- In our fast-paced environment, you will connect with customers and build an experience where they feel heard, understood, and meaningful, which is accomplished by: - Ac…

- 5-7+ years of overall professional experience, including 3+ years in a customer experience or similar management role with people management responsibilities. - Proven …

- Servicing customers via voice and non-voice interactions - Handling inbound and outbound interactions primarily from PPS customers through the various available channel…

Degree in Law Experience handling EU261-related matters would be an advantage Understanding of consumer protection legislation, particularly at European level A pro-activ…

- Anticipate, identify, and resolve service and operational problems with a results-oriented approach to performance. - Play an influential role in nurturing a sense of o…