- ​Inspires, coached and develops employees to excel in achieving key contact center performance goals, including customer satisfaction, call quality and productivity - R…

- Provide quality customer service in a professional manner and in accordance with American’s guidelines. - Adhere to company policies, procedures, and performance standa…

- Possess a Bachelor's degree in any course. - Strong background in customer experience, service quality, operations, or compliance—ideally within aviation, hospitality, …