- ​Inspires, coached and develops employees to excel in achieving key contact center performance goals, including customer satisfaction, call quality and productivity - R…

- 5-7+ years of overall professional experience, including 3+ years in a customer experience or similar management role with people management responsibilities. - Proven …

- Issue, reissue and refund passenger tickets - Book, ticket and confirm flight reservations - Rebook passengers on oversold flights and during irregular operations - Per…

What You'll Bring to British Airways: - Strong strategic thinking combined with the ability to turn ideas into practical, business-focused solutions. - Excellent stakehol…

- Lead a team overseeing service standard assessment program and enhancement initiatives. - Design and implement service assessment methodology spanning across customer t…