Key Responsibilities - Execute cargo operations in line with regional strategy, ensuring efficient, reliable, and customer-focused service delivery - Monitor operational performance through key performance indicators, service level agreements, self-audits, and structured reviews, implementing improvements where required - Ensure compliance with all applicable safety, security, aviation, and cargo regulations, including Pre-Loading Advance Cargo Information (PLACI) requirements - Lead the implementation of Safety Management System, emergency response, accident response, and business continuity processes - Resolve customer service issues and use feedback, Cargo iQ indicators, and performance data to improve service quality and customer satisfaction - Manage supplier performance for cargo terminal, ramp handling, and related service providers, ensuring delivery against agreed standards - Partner with ground handling agents, General Sales and Service Agents, and regulatory authorities to strengthen operational resilience and compliance - Oversee trucking, charter operations, offline cargo handling, digital cargo initiatives, and Unit Load Device inventory management to support operational excellence - Lead, coach, and develop port teams through performance management, talent development, succession planning, and capability building - Act as the Operational Duty Holder, maintaining accountability for operational safety, supplier performance, regulatory compliance, and service delivery at the assigned ports Requirements / Qualifications - University degree (or tertiary equivalent) in a related discipline - Additional certification or diploma in logistics, supply chain management, or aviation operations is preferred - Lean Six Sigma Yellow or Green Belt certification preferred - 6+ years of cargo services experience, including 3+ years in a supervisory or managerial role - Strong knowledge of airline operations and international air freight - Mandatory possession of Cathay Cargo Freighter RCO Licence and SHE (Super Heavy - as applicable) Licence for freighter-operating ports - Proven ability to set and achieve goals, lead high-performing teams, and drive results - Excellent interpersonal, communication, decision-making, and time management skills - Candidates must have the legal right to live and work in India Preferred / Nice to have - Certification/diploma in logistics, supply chain management, or aviation operations; Lean Six Sigma Yellow/Green Belt Selection process / Benefits (if stated) - Benefits: Travel Privileges on Cathay Pacific Airways Global Network; extensive well-being programs including health and employee assistance program benefits; Paid Leave; uniform allowance if the position requires a uniform ---