Responsibilities (원문) "- Build and maintain reports, dashboards, and ad hoc analyses in Power BI - Continuously develop and improve our BI setup - Support metric development and performance tracking - Contribute to business case development - Analyze long-term trends and provide actionable recommendations - Lead initiatives to make customer service data accessible and actionable across the organization - Identify opportunities to use automation, AI, and predictive analytics to make Customer Service more [efficient] - Engage and train business users to generate insights from data" Requirements (원문) "- A degree or relevant professional experience in statistics, data science, engineering, finance, or a[related field] - Strong expertise in Microsoft Power BI, including building data models and creating actionable repor[ts] - Proven ability to analyze structured data from multiple sources and communicate insights clearly and [effectively] - Solid understanding of data modeling principles - Fluency in English - Curiosity and hands-on interest in using AI and automation to improve analytics, reporting, and busi[ness processes]" Preferred / Benefits (원문) "Nice-to-haves: - Experience working with data from customer service, CRM, contact center, or digital channels - Experience with predictive analytics, forecasting, or anomaly detection - Familiarity with working in agile, cross-functional teams"