Responsibilities - Key Responsibilities - Partner with Airport Operations teams, including Customer service, BMA & BBA, Ramp, Security, and Technology teams to improve baggage handling processes. - Drive initiatives to improve baggage tracking, reconciliation, loading accuracy, and turnaround performance. - Ensure Saas products and in-house build products functions as desired and with 99.9% uptime. - Enable integrations with all airport systems, reservation systems, DCS and other 3rd party systems. Shoud have sound knowledge of integatrion using multiple methods like Api, Kafka, Messaging queues etc.. - Drive initiatives to improve OTP, turnaround efficiency, resource utilization, and operational performance. - Define and drive the product vision, roadmap, and lifecycle for Baggage Operations applications. - Ensure there are no open vulnerabilities in the applications. - Ensure observability using applications Datadog etc.. is in place - Partner with other airline operations vertical’s like OCC, Engineering, and flight operations teams to identify opportunities for process improvement and automation. - Engage business stakeholders to gather, prioritize, and translate requirements into scalable digital solutions. - Lead product backlog management, prioritization, release planning, and adoption initiatives. - Drive integration of airport systems including Reservation systems, DCS, BRS, BHS,AODB, AOCC, data platforms, and enterprise applications. - Provide solution envisioning and integration leadership, with a good understanding of data warehousing and analytics concepts. - Leverage emerging technologies such as AI, GenAI, and Data Science to enhance airport and ramp operations. - Manage RFPs, vendor evaluations, business cases, contracts, and supplier governance activities. - Build high-level estimates, delivery plans, and timelines in coordination with business and technology teams, ensuring stakeholder sign-off. - Develop deep expertise in assigned business domains, end-to-end processes, and operational workflows. - Prioritize demand, manage the solution portfolio, and oversee end-to-end delivery of products and projects. - Ensure solutions are appropriately scoped and translated into clear business requirements, maintaining governance throughout the project lifecycle. - Manage stakeholders, vendors, risks, budgets, and governance processes. - Experience & Requirements - Qualifications - Minimum 12 years of overall professional experience. - Minimum 8 years of experience within the airline, airport, or aviation domain. - Bachelor’s degree in Engineering, Information Technology, Aviation Management, or a related discipline. MBA preferred. - Strong experience in product management, digital transformation, and airport operational systems. - Experience managing large-scale enterprise applications, integrations, and transformation programs. - Domain Expertise - Strong understanding of Airport Operations, Baggage management, , Passenger Flow, Baggage Flow, Flight Turnaround Management,, Ground Handling, Resource and Asset Management, Operations Control Centres, operational analytics, and airport technology ecosystems. - Key Competencies - Strategic Product Management, Airline Operations Knowledge, Stakeholder Management, Digital Transformation Leadership, Data-Driven Decision Making, Program and Portfolio Management, Vendor Management, Solution Architecture Thinking, Change Management, and Innovation Leadership. - Other jobs at IndiGo - A320 Senior First Officer - Non Type Rated - Pan-India - 23rd Jun 26 - A320 - Non Type Rated (Military Background) - Pan-India - 13th May 26 - VIEW ALL JOBS - Get notified for similar job - Sign up to receive job alerts - Join Preferred / Benefits - Not stated