Responsibilities - Key Responsibilities - - Conduct customer service, system, and functional training programs as per defined schedules - - Deliver training across domestic, international, and code-share operations - - Participate in and contribute to organizational projects and engagement initiatives - - Update, review, and enhance training materials, modules, and job aids - - Identify and implement innovative methods to improve training effectiveness and efficiency - - Ensure adherence to training quality standards and operational policies - - Support IROPs-related training scenarios and modules - - Travel extensively (approx. 18 days/month) for training delivery across locations - - Work in rotational shifts including morning and afternoon rosters - Required Skills - - Strong knowledge of airport terminal operations - - Expertise in handling domestic, international, and code-share operations - - Experience in managing IROPs (Irregular Operations) - - Thorough understanding of IndiGo policies and procedures - - Strong communication and presentation skills - - Ability to manage training delivery in dynamic environments Requirements - Qualifications and Experience - - Graduate in any discipline - -2-4 years of experience in airport terminal operations - Reporting - - Reports to: Manager/Lead – Customer Service Training - Location & Work Mode - - Location: As per business requirement (Airport/Base locations) - - Work Mode: On-site with extensive travel - - Shift: Rotational shifts and rostered offs - Behavioral Competencies - - Strong interpersonal and collaboration skills - - Adaptability and flexibility - - High ownership and accountability - - Innovation and continuous improvement mindset - - Customer-centric approach - Additional information - At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connection with all our customers. Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their, but not limited to, gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, persons with disabilities, nationality, age, marital and maternity status. - IndiGo does not charge fees for Job Interviews, Registration, Verification or Offer Letters. All Official communication will be from verified IndiGo IDs (e.g., xxx@goindigo.in). Please report any fake job offer to eco.goindigo.in - 'At IndiGo we are committed to fostering an inclusive and equitable workplace. All employment decisions are made solely on the basis of merit and qualifications, without regard to a candidate’s gender, race, color, religion, caste, creed, ethnicity, language, sexual orientation, marital status, maternity status, disability, or social and economic background’ - Apply now Preferred / Benefits - Not stated