Responsibilities - Identify opportunities to strengthen customer relationships and to up-sell every Airasia product that can be added into the flight ticket such as insurance, meals, duty free, merchandise, baggage and seat assignment. - Contacting potential or existing customers to inform them about a product or service using - scripts. Answering questions about products or the company. Asking questions to understand customer requirements and close sales. - Gathering and documenting customer information, payment methods, purchases, and reactions to products. - Listening to the customers' needs to generate repeat sales. - To compile daily, weekly and monthly Sales Officer sales reports for management. - Maintain outlet cleanliness at minimum requirement of service level. - Maintain and be the face of AirAsia to carry the brand in the assigned outlet. - Functional Duties: - Provide quality and timely customer service by responding and attending directly to customer questions, feedback, and complaints professionally. - Follow required procedures and processes to Upsell AirAsia Business Partners / Affiliates - products and services; example Hotels, AirAsia Assist (membership), PCR tests but not limited to these products. - Assist customers with learning how to use and where to find the Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately record - customer interactions or support transactions. - Remain current in the Businesses by acquiring products and services information, latest details and industry related news which impacts support and sales. - Participate in training and development activities. - Other duties as assigned. - Requirement: - Able to work on shift rotation including weekends & public holidays. - Responsibility, Achievement orientation, business acumen, detailed oriented, customer oriented - Should have a positive attitude and excellent customer service ethic - Always remain calm and professional under pressure and always treat clients with respect Requirements - Not stated Preferred / Benefits - Not stated separately (see Requirements section above; benefits mentioned generically as Physical/Emotional/Financial/Social Wellbeing programs, Allstar Specials free flights)