Responsibilities - Functional Responsibility - Supervising the day-to-day activities of Sales Officers. - Identify opportunities to strengthen customer relationships and encourage sales officers to up-sell every Airasia product that can be added into the flight ticket such as insurance, meals, duty free, merchandise, baggage and seat assignment. - Responsible for achieving the Monthly team sales target and keeping the weekly target track. - Ensure the team maximises every sales opportunity to increase sales revenue on each booking. - Backup support and coach all team members on conducting sales activities at the counter such as selling air tickets, serving customers for managing bookings and other lines of businesses. - Contacting potential or existing customers to inform them about a product or service using scripts. Answering questions about products or the company. Asking questions to understand customer requirements and close sales. - Listening to the customers' needs to generate repeat sales. - Gathering and documenting customer information, payment methods, purchases, and reactions - to products. - To compile daily, weekly and monthly Sales Officer sales reports for management. - Keep track and assist recruitment headcount attendance for assigned outlets. - Maintain outlet cleanliness at minimum requirement of service level. - Maintain and be the face of AirAsia to carry the brand in the assigned outlet. - Ensure adequate self-development and training is undertaken to fulfil accountabilities - Meeting sales Targets / KPIs - Functional Duties - Provide quality and timely customer service by responding and attending directly to customer questions, feedback, and complaints professionally. - Follow required procedures and processes to Upsell AirAsia Business Partners / Affiliates products and services; example Hotels, AirAsia Assist (membership), PCR tests but not limited to these products. - Assist customers with learning how to use and where to find the Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately record customer interactions or support transactions. - Remain current in the Businesses by acquiring products and services information, latest details and industry related news which impacts support and sales. - Participate in training and development activities. - Other duties as assigned. - Follow working procedures and ensure SOPs compliances - Able to work on shift rotation including weekends & public holidays. Requirements - Not stated Preferred / Benefits - Not stated separately (see Requirements section above; benefits mentioned generically as Physical/Emotional/Financial/Social Wellbeing programs, Allstar Specials free flights)