Key Responsibilities - First Mile / Upstream Operations: Develop and implement strategies to optimize the first mile supply chain. - Manage supplier relationships, negotiate contracts, and ensure timely deliveries. - Oversee pick-ups, export documentation, customs clearance, and compliance with international trade regulations. - Manage and optimize air freight rates / routes. - Day to Day Operations: Develop Standard Operating Procedures (SOP) and measurable metrics for the team and vendors/partners to improve work efficiency. - Analyse performance metrics and identify opportunities for improvement. - Contribute and work with Parxl product and commercial team to improve operation efficiency and value to customers; (i.e. product solutioning) - Provide resolution for any exceptions in daily operation processes; perform review on exceptions handling. - Build and maintain relationships with partners. - Manage and coach a team of associates in day-to-day operations and matters. Requirements / Qualifications - Bachelor's degree in any field. - Preferably at least 2 years of working experience specializing in E-commerce / Logistics / Supply chain or equivalent industry. - IT savvy. - Self-starter and able to multi-task. - Able to respond quickly and effectively to the challenges faced in a fast-paced environment. - Creative thinker with a practical approach to problem solving and process improvement. - Positive energy and attitude. - Team player and able to work effectively in a team. Preferred / Nice to have - Not stated beyond "preferably" experience noted above Selection process / Benefits (if stated) - Not stated ---