Key Responsibilities - Ensuring smooth operations of SilverKris Lounge (SKL) and Krisflyer Gold Lounge (KFGL) - Providing personalized services and assistance to our premium passengers at SKL, KFGL and various areas of the airport - Handle and resolve escalated passenger complaints - Perform backroom duties such as monitoring flights and liaising with traffic staff - Supervise, coach and monitoring of all staff on operational matters to ensure that lounge duties are carried out efficiently as a team - Liaise with SIN Hub on flight delays and special handling - Meet and assist VIPs to and from SKL - Ensure good housekeeping of the Lounges - Provide efficient administrative support - Required to work shift hours, including overnight shifts, weekends, public holidays; and - Perform any other duties as assigned Requirements / Qualifications - Possess a NITEC/Higher NITEC/Diploma in any discipline - Proficient in the English Language and another language e.g. Chinese, French, German, Italian or Korean, for servicing of international customers - IT Proficiency e.g. MS Office - Experience in front-line customer service is preferred - Ability to perform shift duties and demonstrate initiative - Adept in teamwork, communication and customer-oriented Preferred / Nice to have - Experience in front-line customer service (stated as "preferred" within requirements) Selection process / Benefits (if stated) - Not stated ---