Job description / Responsibilities Ryanair are recruiting for Customer Service Agents to join our Ground Operations Team at Dublin Airport! These roles are Full-Time positions with our approved manpower agencies, where the successful candidates will be working as part of a large team to ensure that our flights depart on-time. No previous airport experience is required as our fantastic training team will prepare you for your new role with both classroom and practical training. Please note this a shift-based role with shifts based around our busy flight schedule (days, evenings, weekends, nights and public holidays) Salary increase to €32,000 on completion of 12 months continuous service Based in Dublin Airport, you will be work as part of a team with duties including: Assisting passengers at the check-in and the bag drop area. Baggage processing Reservations and ticketing Boarding of flights Ensuring all immigration regulations are adhered to Provision of passenger assistance, handle customer complaints and other duties as assigned Ensure all Ryanair flights are turned around in 25 minutes This is a shift based role with shifts around the flight schedule Requirements / Qualifications Unrestricted right to live and work full time in the EU Provide the documentation to pass a 5-year security background check (for Airport ID) – This includes full address history / confirmation of employment / education and full gap references provided. Previous experience in a customer facing role is desirable but not required. Excellent communication and fluent English language skills (verbal/written) Adhere to Ryanair’s Grooming Policy (Hair, Makeup, Tattoos, Piercings, Uniform ) Work a shift based roster – earliest start time 2.30am / latest finish time 10.30pm* *circa to change What we offer / Benefits Salary up to €31,000 (includes performance related bonus) Additional skills allowances available Fixed roster pattern of 4 days on 2 days off Full training and uniform supplied Flight benefits Discounted parking at Dublin Airport (subject to availability) Staff discounts at The Loop, Dublin Airport