Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. The Sales Support Agent will primarily assist LATAM based travel agents in selling Air Canada flights to their customers, with a particular focus on Mexico. Our distribution partners, the agents, are mainly looking for guidance regarding flight schedules, products, pricing, ticketing procedures or group offers. The Sales Support Agents have a key role in promoting our products & services and are first line Air Canada ambassadors. The incumbent will assist our Key Account Managers and Country Manager in selected commercial activities. Responsibilities - Support to our Key Account Agents and Customers in the LATAM region, with a particular focus on Mexico. - Provide support to Consolidators, OTA, TMC and TO. - Groups Reservations & Ticketing. - Handle individual PNR and ticket. - Being update with Air Canada ticket policy and rules. - Review & distribution of B2B Flash information. - Prepare and release our promotional fares. - Benchmarking with OAL. - Prepare sales reports from several sources. - Figures tracking - Sales statistics analysis. - Preparation & updates of product presentations for the Sales Team. - Preparation of figures and data to support review meetings and sales strategic decisions. - Assisting the Sales Team in outside activities, e.g. roadshows, trade fairs and product presentations, as well as handling day-to-day office management responsibilities. - Coordination of sales events. - Quote with vendors materials for Sales Department. - Handling/follow up with various AC invoices form vendors. - BSP duties as manage ticket authority, review invoices with their remuneration. Qualifications - Tourism, Marketing, Admin. diploma/degree/in course. - Sales support & reservations/ticketing experience preferably with airline or tourism industry. - Good knowledge of Amadeus. - Strong knowledge of Windows and MS office. - Excellent work ethic and positive team spirit. - Good customer focus. - Adaptability and flexibility. - Good results orientation. - Good analytical skills. - Good organizing skills. - Good writing skills. - Ability to work full time. - Must be willing to travel and work at night, weekend and holiday when requested. - Right to live and work in Mexico. Conditions of Employment: Candidates must be eligible to work in the country of interest at the time any offer of employment is made and are responsible for obtaining any required work permits, visas, or other authorizations necessary for employment. Prior to their start date, candidates will also need to provide proof of their eligibility to work in the country of interest. Linguistic Requirements Fluent in English and Spanish language, oral and written. French and other languages are an asset. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted ---