Job Description Direct operational responsibility for service delivery performance for cargo warehouse, freighter ramp, and road feeder services at stations within a designated area. Responsible to manage locally based Etihad Cargo teams – internal and external - via implementation of effective SGHA/SLA and KPI monitoring ensuring that service delivery standards and achievement of procedural compliance is maintained across the area and well aligned with Commercial expectations and product development. Accountabilities - Establish and maintain strong working relationships with service providers, ramp handlers, GSAs, commercial teams, and airport authorities to ensure adequate resourcing and drive On-Time Departure (OTP) performance, particularly for freighter and RFS operations. - Lead best practice implementation to maximize flight capacity utilization and continuously improve operational processes, focusing on reducing UTLs, discrepancies, and offloads. - Manage resource allocation across stations, including deployed Etihad Cargo staff, ensuring optimal utilization in line with operational peaks and troughs. - Oversee Premium Elite, VIP, and SHS shipments to achieve FAB targets, Cargo iQ, and eAWB performance goals. - Provide operational oversight of GHA ramp interfaces and freighter/charter operations in challenging environments to improve overall operational performance. - Implement performance measurement tools and KPIs to monitor flight, resource, and service effectiveness, identifying areas for improvement with internal and external stakeholders. - Conduct regular inspections and audits to ensure compliance with Safety (SMS), Security, Dangerous Goods regulations, and Etihad Cargo procedures. - Coordinate with government authorities to ensure regulatory compliance and smooth cargo processing. - Lead investigations into cargo-related safety occurrences, ensuring root cause analysis and effective corrective actions. - Support Regional Cargo Sales and Premium Elite teams through customer engagement at key stations to enhance service quality and customer experience. Qualifications - Minimum of 5-7 years of work experience and experience of Cargo market with strong customer knowledge - Extensive experience in Logistics market with strong customer knowledge - Fluent English - both written and spoken is essential - Strong cargo commercial experience, basic Knowledge and experience with GHA/warehouse handling. Additional Information Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight. To learn more visit www.etihad.com Recruitment Fraud Alert Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent. ---