Job Description Purpose for the role: Assist and support the sales team and their accounts during the sales process with the goal of obtaining and keeping accounts, to drive more revenue and ensure Etihad's profitability, by performing administrative and clerical task following established policies and procedures to ensure Etihad sales operations are conducted in the most effective and timely manner. Accountabilities: - Serve as the second line of escalation for account-related inquiries by resolving issues and providing feedback for future improvement. - Stay updated on Etihad’s products, services, and promotional offers to ensure accurate communication. - Provide excellent customer service and build strong business relationships to enhance satisfaction - Maintain effective working relationships both within the department and across other Etihad departments (i.e. Revenue Management, Marketing, etc.). Ensure a ‘can do’ attitude is applied to sharing workloads, displaying flexibility and offering support to colleagues when required, such that all tasks are completed on time. - Process Commercial Gesture’s and waivers as required by the account management team. - Maintain client records in Salesforce and collaborate across departments to share information and complete tasks. - Engage with account management teams by organizing educational workshops and participating in revenue-generating activities, such as tele sales campaigns and sales blitzes. - Collaborate with Account Managers (local & global) to manage account information and ensure timely maintenance in Etihad’s CRM tool. - Be curious about learning and growth and complete all relevant training in your area of responsibility and specialism and be able to coach your peers to embed the learning. - Liaise with trade to secure Groups business and develop an understanding and utilisation of GSO. Communicate Groups policies clearly and effectively to trade and customers to ensure proper adherence. Conduct visits to group agents with Account Managers to further strengthen relationships. Qualifications Education & Experience - Minimum Degree with 3 years of work experience within relevant field with focus on sales support /analysis - Previous work experience in relevant field (Sales area or ticketing / customer service) Strong team player, actively contributing to the teams’ productivity. - Hands on experience in Microsoft Office Suite Excel, Outlook, and Word - Experience with data and reporting is preferred. - Adequate knowledge of fares and ticketing. - Written & verbal professional working proficiency in English & Arabic (preferred) Additional Information Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight. To learn more visit www.etihad.com Recruitment Fraud Alert Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent. ---