Summary / Purpose Deliver exceptional support, solve logistics challenges, and ensure seamless cargo operations. Be the vital link between clients and our world-class services. Elevate your career in a global, dynamic environment where your skills make a difference every day! Key Responsibilities - Your main tasks include, among others: - Manage customer enquiries and shipment bookings in a timely and professional manner - Coordinate effectively with freight forwarders, General Sales and Service Agents (GSSAs) and internal stakeholders - Monitor shipment movements and proactively resolve service-related issues - Ensure compliance with airline procedures, operational requirements and service standards - Support daily cargo operations while maintaining a high level of customer satisfaction Minimum Qualifications - The ideal candidate should meet the following requirements: - University degree or graduation required - Minimum 2–3 years of relevant customer service experience in airline cargo, freight forwarding, General Sales and Service Agents (GSSA) or air cargo operations - Must possess legal work permit in India - Excellent communication skills in English and Hindi; knowledge of South Indian languages is an advantage - Strong communication, coordination, and interpersonal skills - Customer-focused approach with excellent attention to detail - Ability to work effectively under pressure in a dynamic and fast-paced operational environment - We kindly request that all applicants submit a CV/Resume and Recommendation Letter along with Certificates with their application for this position. Thank you! Preferred Qualifications - Not stated (not separately listed on this posting) Benefits / Compensation (if stated) - Not separately listed in body text captured (Lufthansa Group postings show a generic Benefits icon list on-page not always extractable as text; see source link for full benefits icons) ---