Key Responsibilities - Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. Ensure set service quality levels are achieved for all customer interactions. - Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the relevant requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time. - Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares - Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained Requirements / Qualifications - 12th Grade or equivalent (Education: HSC/Graduate equivalent) - Preferable web chat and social media experience - Standard Fares and ticketing courses - 1+ years experience - Excellent interpersonal, telephone and customer service skills - Ability to work in shifts and manage a busy sales team environment - PC based skills to operate Windows package including Microsoft Word/Excel/E-mail - Knowledge of contact centre and airline industry procedures and methodology - 2+ years in a contact centre or reservations office environment within the airline or travel industry or completion of a Diploma/Degree in Travel and Tourism - Must have the right to live and work in India Preferred / Nice to have - Web chat and social media experience Selection process / Benefits (if stated) - Competitive Salary ---