Key Responsibilities - Deploy available Emirates resources to best advantage in order to satisfy passenger and operational requirements arising during each duty period - Ensure that service suppliers are fully briefed regarding EK requirements and that they deliver them in a timely and efficient manner so that the service handling proceeds smoothly and Emirates passenger's expectations are met or exceeded - Control expenditure on food, beverages & other consumables in order to minimise waste and unnecessary costs while still meeting the needs of EK passengers. Identify any potential areas of development with product delivery and address this with the Airport Services Manager - Respond to queries and complaints in an efficient and timely manner in order to restore passenger confidence - Ensure the expeditious and accurate completion of all reports & statistical data including passenger trends, meal wastage and recording of inwards goods & confirmation of invoices. Ensure completion of daily/weekly stock control - Coordination and handling of lounge access sales, sales reporting and, where applicable, handle crew scheduling, allowances and any crew-related issues - Support and cover in other operational areas where required due to staff shortfalls resulting from leave and sickness absence and undertake various other administrative functions and duties where directed by the Airport Services Manager and other senior staff on duty - Ensure Lounge Agents are well motivated, groomed, given coaching/guidance and that they are able to perform their tasks in an efficient and professional manner to ensure a high level of customer service. Also provide required feedback into the lounge agents PM process - In conjunction with the catering supplier conduct menu tastings and recommend/suggest new or adjusted menu items to ASM when considered needed - Conduct regular lounge self-audits using IAuditor to ensure Emirates specified standards on products, services, policies and procedures are followed consistently Requirements / Qualifications - Bachelor's degree in Hospitality Management, Hotel Management, Restaurant Management, or a related field - Minimum 4 years' experience in a luxury hotel, upscale restaurant, or premium food and beverage operation - At least 1 year in a supervisory or managerial position within hotel or restaurant operations - Proven experience leading service teams and maintaining high food, beverage, hygiene, and presentation standards - Strong skills in guest relations, staff development, service recovery, and day-to-day operational management - Fluent written and spoken English and Russian, with flexibility to work shifts - Staff may apply if they have completed a minimum of 1 year of service with the Company/in their current position - Applicants must have the legal right to live and work in Russia. The Company will not provide assistance with obtaining work permits. Preferred / Nice to have - Not stated Selection process / Benefits (if stated) - Competitive Salary; Competitive Benefits ---