Key Responsibilities - Crew Service Excellence and Engagement: Assist the Cabin Crew Service Excellence Manager (CCSEM) to implement strategies for high quality engagement and crew success discussions. Understand the crew and their lifecycle and work with them towards the desired business and personal goals - Actively mentor, coach and facilitate crew career discussions and development. Identify high performers and ensure they are recognised and rewarded according to the policy - Act as the escalation point for crew disputes. Facilitate investigations, disciplinary discussions and execute resolutions where necessary. Facilitate crew well-being and support on leave and attendance matters - People and Process: Responsible for the recruitment, on boarding, performance and development of CCSEE, CCSELR and CCSER. Leads the team of CCSEE, CCSELR and CCSER to create an environment where they can excel through encouragement and empowerment - (Remaining People and Process bullets were truncated during collection — see source URL for the complete list) Requirements / Qualifications - Not fully captured during this collection pass — see source URL for the complete requirements list Preferred / Nice to have - Not stated Selection process / Benefits (if stated) - Not stated ---