ATS 항공 채용 스킬 인텔리전스
AIRLINE JOB & SKILL INTELLIGENCE
수집 공고1,005
항공사·소스79
국내 / 해외159/ 846
직군16
스킬142
공고–스킬 연결7,018
그래프 정점 / 간선1,299/ 10,868
수집 기준일2026-08-24
표준 체계 › 직무 역량

표시명 (언어별)

언어당 대표 표시명은 하나다. 언어를 늘리는 것은 이 표에 행을 넣는 일이다.
언어표시명대표
English Customer Orientation 대표
한국어 고객 지향 대표

표기형

regex 는 사람이 쓴 매칭 패턴, term 은 말뭉치에서 실제로 관측된 표기, alias 는 검색 전용 동의어다. 24개
언어종류표기관측 공고
mul regex customer[- ](focus|orient|service) —
mul regex dienstleistungsorientiert —
mul regex 서비스\s*마인드 —
mul regex 고객\s*(지향|중심) —
mul regex service[- ]orient —
ko alias 친절 —
ko alias 서비스 마인드 —
ko alias 응대 태도 —
en term customer service excellence 9
en term customer service principles 3
ko term 고객서비스 마인드 2
en term customer service principles and practices strongly 2
en term customer service airline operations 1
en term customer service and communication 1
en term customer service is helpful 1
en term customer service orientation 1
en term customer service oriented 1
en term customer service-oriented attitude 1
en term customer service-oriented attitude and good communication 1
en term customer service principles and practices 1
en term customer service role 1
en term customer service roles 1
en term customer service roles is desirable 1
en term front-line customer service is preferred 1

외부 표준 대응

대응 유형은 SKOS 매핑 술어를 그대로 쓴다 — 정확대응이 아닌 것을 정확대응으로 적어 두면 그 차이를 되살릴 방법이 없다. 0건
아직 대응이 없다. ESCO·O*NET·ICAO 역량체계와의 대응은 사람이 확정한다.

도출 근거

이 개념으로 묶인 용어 후보와, 그 용어가 처음 관측된 원문 문장.
용어언어공고항공사원문 근거
customer service excellence en 9 1 This position requires a mix of sales acumen, customer service excellence, and industry knowledge to effectively represent the airline and drive revenue
customer service principles en 3 1 Knowledge of customer service principles and practices strongly
고객서비스 마인드 ko 2 1 고객서비스 마인드 우수자
customer service principles and practices strongly en 2 1 Knowledge of customer service principles and practices strongly
customer service oriented en 1 1 Must be customer service oriented and have strong interpersonal skills
customer service-oriented attitude en 1 1 Customer service-oriented attitude and good communication skills
customer service roles is desirable en 1 1 Hands-on experience in airport handling or customer service roles is desirable, helping you understand passenger needs and operational priorities.
customer service roles en 1 1 Hands-on experience in airport handling or customer service roles is desirable, helping you understand passenger needs and operational priorities.
front-line customer service is preferred en 1 1 Experience in front-line customer service is preferred
customer service-oriented attitude and good communication en 1 1 Customer service-oriented attitude and good communication skills
customer service principles and practices en 1 1 Knowledge of customer service principles and practices
customer service orientation en 1 1 Strong customer service orientation essential.
customer service and communication en 1 1 Excellent customer service and communication skills.
customer service airline operations en 1 1 At least 3–5 years of experience in customer service, airline operations, or contact center management, with a minimum of 3 years in a leadership role.
customer service role en 1 1 1 year of experience in a customer service role, ideally in aviation, hospitality, or retail
customer service is helpful en 1 1 One year of experience working in sales or customer service is helpful but not required