| customer experience |
en |
2 |
2 |
5-7+ years of overall professional experience, including 3+ years in a customer experience or similar management role with people management responsibilities. |
| contact centre |
en |
2 |
2 |
Knowledge of contact centre and airline industry procedures and methodology |
| knowledge of contact center |
en |
1 |
1 |
Knowledge of contact center or airport operational experience |
| retail operations customer experience strategy |
en |
1 |
1 |
Knowledge of retail operations, customer experience strategy, and operational performance management |
| customer experience strategy |
en |
1 |
1 |
Knowledge of retail operations, customer experience strategy, and operational performance management |
| enhancing customer experiences |
en |
1 |
1 |
A customer-centric mindset with a track record of enhancing customer experiences |
| contact centre hospitality retail tourism |
en |
1 |
1 |
Customer service experience in a contact centre, hospitality, retail, tourism, or service-oriented environment |
| contact centre environment |
en |
1 |
1 |
Experience within a customer service or contact centre environment is a plus; |
| contact center or airport operational experience |
en |
1 |
1 |
Knowledge of contact center or airport operational experience |
| customer experience service quality operations |
en |
1 |
1 |
Strong background in customer experience, service quality, operations, or compliance—ideally within aviation, hospitality, or related industries. |
| contact center |
en |
1 |
1 |
Knowledge of contact center or airport operational experience |